Future People

Your heart, our science

Best Innovation Award 2011

At the 2011 Recruitment Excellence Awards, contact centre recruitment specialist FuturePeople walked away with the Best Innovation Award.

 

“After winning the Best Boutique Agency Award last year, I had my heart set on winning the Innovation Award this year,” says CEO Linda Simonsen. “And now we have. Our whole team is ecstatic.”

 

The Recruitment Excellence Awards (REA) recognise excellence, innovation and professionalism in the Australian recruitment industry.

 

Judge Rod Hore who has again been involved as a judge said that: “The volume and quality of the entries continues to positively surprise everyone involved. The Recruitment Excellence Awards are clearly seen as the must-win awards for the industry – the judges have a tough time and I predict an even greater response in 2012.”

 

The REA describes the Best Innovation Award as one that profiles some of Australia’s most creative operators and organisations. It defines innovation as:

  • Origination – the act or process of inventing or introducing something new
  • New idea or method – a new invention or way of doing something.

FuturePeople’s development of the FutureFit process, the best end-to-end process for attracting and retaining best-fit talent for contact centres, was at the heart of its innovation.

You can find out more about the FutureFit process in this introduction by Linda Simonsen here.

Best fit gets even fitter

Have you been introduced to our new-look best fit process FutureFit? It really is the best end-to-end process for attracting and retaining best fit contact centre talent. Ask one of our sales team to tell you more but in the meantime, FuturePeople CEO and Founder Linda Simonsen gives an overview.

 

We’re off to Las Vegas!

And no, it’s not for a holiday. We’ve been invited to accompany client St George Bank to the 6th Annual Top Ranking Performance Conference for contact centres…and we’ll be crossing our fingers they take out the Best Contact Centre Award for 2011.

 

The Awards are hosted in conjunction with the 7th Annual Best practices Conference.

 

Commenting on last year’s win and the best practices conference where St George staff presented, Antoine Casgrain, General Manager Customer Contact Centres – Retail Banking St. George said:

 

“We learned of so many leading edge operating practices … and most importantly we learned how organisations have applied them!’ …Our group sat down at the end of the conference and agreed on 20 top learnings/initiatives to explore once we got back home. Within two weeks of our return, we have already implemented three ideas and have IT excited about another two that could really steer us apart from our competition in our part of the world.”.

 

You can read more about Casgrain’s comments on last year’s conference here and find out more about the 2011 Best Contact Centre Awards here.

 

World’s Best Contact Centre 2011

The World’s Best Contact Centre for 2010 was St George Bank. Who will take out the World’s Best award this year?

 

We’ll let you know because we’ll be on the spot, at the 7th Annual Top Ranking Performers Conference. Here’s St George Bank’s Antoine Casgrain sharing a comment about his experience of the conference associated with the awards.